Refund policy

Last updated: 28 September 2026

Draft for review. This page is a starting point written in plain English, not legal advice. It will be checked before Mosso takes payments.

If Mosso is not right for you, ask for a refund within 14 days of your first payment and you get your money back in full. No questions asked.

How to ask

Write to hello@mosso.video from the email on your account, or use the link in your Paddle receipt. Paddle processes the refund to your original payment method, usually within 5 to 10 working days.

Renewals

You can cancel at any time and keep your plan until the end of the period you paid for. If a renewal charged you by surprise, write to us within 14 days of the renewal and we will refund it.

Free things

The free tools and the library downloads cost nothing, so there is nothing to refund. The rest of the rules are in the terms of service.